Audit reveals what could’ve been done to prevent improper baggage screenings at HNL

The Department of Homeland Security’s Inspector General has finished an audit looking into the improper screening of checked baggage at Honolulu International Airport.

Last year, TSA fired 28 employees and suspended several others. After that happened, two congressmen requested an audit to find out why those employees failed to do their jobs properly.

First, a little bit of history. Back in December 2010, someone gave TSA officials video that showed some of the TSA employees not following the required screening procedures at the Overseas Terminal, or Lobby 4, at Honolulu International Airport.

The video showed employees opening checked bags, putting inspection notices inside, and taking them to the airline without actually screening them.

"We depend on them to make sure we are safe in the air and I definitely want them to screen all the baggage correctly," said Sam Ogden, Visitor from Texas.

TSA launched its own investigation, and last year, took disciplinary action against more than 40 TSA employees in Honolulu, ranging from a 14 day suspension to getting fired.

The Department of Homeland Security’s Office of Inspector General then conducted an audit. The findings are detailed in this 50 page report.

The report says the situation may not have occurred if TSA had developed changes in screening procedures comprehensively, if supervisors had provided better oversight of the employees, and if they had adequate staff and screening equipment.

The Office of Inspector General made four recommendations aimed at improving airport screening operations:

First — Create and document protocols to ensure that sufficient information is gathered and used for thorough analysis when deciding to modify standard operating procedures.

Second — Revise the position descriptions to clarify the roles and responsibilities for checked baggage supervisors and managers.

Third — Ensure that supervisors and managers are trained on their responsibility and accountability.

And fourth — Develop and implement performance metrics to evaluate the supervision of checked baggage areas.

TSA Administrator John Pistole replied — they agree with all four recommendations and they’re taking the steps needed to implement new procedures and protocols.