Change occurs when we replace one tool with another. However, transformation is much deeper and happens when we redesign how people, processes, systems and services work together. Hawaii needs both, but transformation is the bigger and more urgent task. This concept is not always visible, but we are all affected when it is not implemented proactively. In 2020, pandemic-era unemployment claims overwhelmed a decades-old Department of Labor and Industrial Relations mainframe system. In 2025, Newark Airport experienced two major radar and communications failures tied to aging infrastructure from an earlier era.
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